Frequently Asked Questions

• YES. Property management must be done by a licensed agency if not by an owner themself. Many    duties of employees also require a license.
• Some requirements of the licensing process:

1. 90 hours of education and pass the school exam
2. Passing a state exam and completing a 6-hour contract writing class
3. Background check, fingerprint clearance
4. Insurance requirements
5. Required 24 hours of renewal credits every two years

No. There are limited service companies that offer discounted pricing, and some are designed for owners who like to be involved in the day-to-day management of their homes. TranscityProperty Management is a full-service company that handles ALL aspects of the property management experience.

We are a very experienced property management serving the greater Phoenix area.  We were initially incorporated in 1986.  We work in the office and answer and return phone calls.  Yes, it is old school. We offer the latest technology in advertising, leasing, accounting, and reporting for our clients.

There are federal and state fair housing, habitability laws, tenant rights laws, applicant screening, rent-ready standards, and more. We make sure all aspects of our service are fully compliant with ALL rules, regulations, and laws.

Most any company can find a few clients to say something nice about them. The BEST way to research a company is to review independent reviews. Click here for reviews.

Click here to view our fair and transparent pricing.

1. No. Because our management fee is a percentage of the rent we collect, we only get paid when you do.
2. How do you advertise my rental property? We use a well-developed syndication of advertising sites or MLS listings when needed.
3. Our extensive and proven marketing program attracts high-quality applicants from a variety of sources. 

You must maintain any personal property you leave behind. That means that if you provide it, you must fix it when it breaks. Therefore we recommend you do NOT leave any personal property unless you are willing to maintain and/or replace it. This includes water softeners, RO systems, free-standing spas, etc. We do not manage furnished rentals. Please do not leave lawnmowers or any other lawn equipment, as you could be held liable if someone was to get hurt using it.     https://www.youtube.com/watch?v=6EhiuxZMOuI

Properties that show well and are priced appropriately should rent in 30 days or less. We will give you price recommendations as well as weekly activity feedback to ensure we minimize any vacancy time.

In-depth tenant screening is done in-house using modern screening technology, plus calling or emailing landlords for references, cross-referencing property ownership of landlords, employment verification, and background reports. 

No. You can trust us to minimize the risk of a poor-quality tenant. Our applicant screening process has processed over 5,000 applicants.  We know what to look for in a quality tenant. We comply with all fair housing rules and regulations.

Although you do NOT have to accept pets in your rental, over 70% of all tenants come with pets. That means that if you choose NOT to accept pets, you are reducing your prospective inquiries by 70%. We do recommend our owner-clients allow pets, and we provide our owner-clients with a $1,000 damage guarantee Click here for details.

Yes. Certain cities in Arizona include ‘source of income’ as a protected status. This means landlords may not discriminate based on where tenants receive their income (including government-subsidized programs).

We use a custom, attorney-prepared lease agreement designed to be fair and provide maximum legal protection to all parties. We also include a pet addendum, lead-based paint disclosures, mold disclosure, and a crime-free lease addendum.

No. As your legal agent, Transcity Property Management signs all of the legal documents on your behalf.

You have a secure online portal that gives 24/7 access to financial reporting.

We close out the monthly accounting cycle and initiate a direct deposit of your funds by the 20th day of each month.

You can authorize us to do an annual lease renewal property survey to examine the condition of the property. Potential deferred maintenance issues are noted along with general tenant living conditions.

We handle the entire rent collection process. Although it is rare, should a tenant not pay rent, we handle coordination with our attorney to handle the entire legal eviction process on your behalf.

Yes, if we place a tenant and they break their lease during the first 12 months – we will release it for free. Click here to see our guarantee.

Yes. Our tenant screening process is so strong that we will pay up to $1,000 in eviction legal fees should an eviction occur on your property. Click here to see our guarantee.

The quality of a property is equal to the quality of the tenant it will attract and the rent price. Therefore you want your property to be updated and CLEAN! We can help you get your property rent-ready so that it meets the state habitability requirement and attracts responsible applicants. 

We will handle all repair requests (even the middle of the night emergencies), and we use pre-screened, experienced vendors.

Yes. We will collect a $400 escrow reserve from you. This is YOUR money, and it will be deposited into our bank trust account as the reserve for YOUR property. We will use these funds to pay for expenses that arise between the time we send you your rental income and the time we collect the rent from the tenant the following month. But we will always maintain this $400 reserve as long as we manage your property. When we stop managing your property it will be paid out to you.

Transcity Property Management holds all tenant security deposits in our security deposit trust account. This is done to comply with the State of Arizona security deposit and trust accounting rules and regulations as determined by the Arizona Real Estate Commission.

When a tenant moves out we will do a property move-out survey, and we will complete the security deposit return process. We will withhold any funds from the tenant’s security deposit that are legally due and allowable. The tenant’s security deposit and all security deposit returns are completed to comply with state law. We determine, according to our experience and legal standards, any charges to be withheld from the tenant.

While a property is vacant, you are welcome to do whatever make-ready work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our pre-approved vendors. If you have a favorite vendor please give us their contact information – we are always looking to add new high-quality vendors to our group!

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome. Click here to view more information on home warranty companies and what we recommend. https://www.youtube.com/watch?v=9__Uox07Yus.

No. We are a relationship-first business, and we work with owner-clients who are looking for a full-service experience.

No. Our property management agreement is designed to give our owner-clients maximum flexibility (it is a month-to-month term with NO termination fees or penalties). It is also designed to allow us to serve our owner-clients with a consistent, high-quality, full-service management experience every time.

Yes. We offer sales services exclusively to our owner-client group, and we can help you buy another rental or sell your current property when the time is right. 

How do I get started?  Click the link below and get in touch with one of our Property Management team members. 

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